Terms and Conditions
Last Updated: 10/24/2025
Welcome to the Letters From The Last Frontier snail mail club (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website and your participation in our snail mail subscription club. By purchasing or subscribing, you agree to these Terms. Please read them carefully.
1. Overview of Our Service
Letters From The Last Frontier is a monthly snail mail subscription that delivers illustrated letters, stories, and related materials through postal mail. Each month’s mail is designed and written by the creator and may include printed materials, art, and other small items.
2. Subscriptions and Billing
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Subscription Plans: You can subscribe on a monthly or multi-month basis, depending on the options available at checkout.
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Renewals: Subscriptions renew automatically unless canceled before the next billing date.
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Payments: All payments are processed securely through our payment partners (e.g., Etsy, Shopify, Stripe, or PayPal). We do not store your payment information.
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Price Changes: We reserve the right to adjust pricing at any time, but you’ll always be notified before any change affects your active subscription.
3. Shipping and Delivery
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We ship once per month, typically within the third week of the month.
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Delivery times may vary depending on postal service delays, weather, or location.
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If your mail does not arrive within a reasonable time, please contact us at LaraOnTheLooseCreations@gmail.com, and we’ll make it right whenever possible.
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International subscribers are responsible for any customs or import fees.
4. Returns, Cancellations, and Refunds
Because each mailing is custom printed and prepared in advance, refunds are generally not available after an order or renewal is processed.
You may cancel your subscription at any time before the next billing cycle to avoid future charges.
If your mail arrives damaged or with missing items, please contact us within 14 days of delivery, and we’ll do our best to resolve it.
5. Intellectual Property
All artwork, stories, characters, and designs (including Koda the Sled Dog and all related materials) are the intellectual property of Letters From The Last Frontier.
You may not copy, reproduce, or distribute any content from our mailings, website, or social media without written permission.
6. User Conduct
By subscribing or using our website, you agree not to:
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Use our materials for resale, redistribution, or commercial use without permission
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Post or share inappropriate, offensive, or misleading content related to our brand
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Attempt to interfere with or disrupt our website or mailing operations
7. Limitation of Liability
We work hard to ensure your experience is positive, but we cannot be held liable for:
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Postal delays or errors outside our control
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Damage caused by third-party carriers
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Any indirect or incidental damages resulting from the use or inability to use our products or services
Your use of our products and website is at your own risk.
8. Privacy
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect and use your information.
9. Changes to These Terms
We may update these Terms from time to time. The latest version will always be posted on our website with the “Last Updated” date. Continued use of our service means you accept any revised Terms.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it's linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.